- Provide free installation and commissioning of the equipment ordered by the user until it operates normally.
- Offer free on-site training on basic operation and daily maintenance for users.
- Provide warranty service for the equipment under this project in accordance with the manufacturer's standard warranty terms from the date of acceptance.
- For equipment beyond the warranty period, only charge the cost price for faulty spare parts.
- Service response time is 24 hours, with on-site arrival within 24 hours (within Guangdong Province).
- Provide free system hardware upgrade services.
- Conduct irregular on-site visits or follow-ups to understand equipment operation and resolve user issues.
(1) All equipment products in our quotation are brand-new and original.
(2) After factory acceptance, we will deliver the equipment to the user's location via logistics and complete installation and commissioning.
(3) After installation and commissioning, our technical personnel will provide comprehensive training for users.
(1) According to the user's actual requirements, we will arrange professional technical personnel for equipment installation and commissioning to ensure smooth progress.
(2) We will strictly abide by the user's rules and regulations, protect the user's equipment, and keep commercial, technical and process secrets confidential.
- Acceptance Method: All equipment shall be inspected for quantity and quality in accordance with the manufacturer's product acceptance standards and relevant contract clauses.
- Preliminary Acceptance: After the equipment is delivered to the user's site, the buyer shall inspect and verify the quantity, basic quality and outer packaging for preliminary acceptance.
- Post-Preliminary Acceptance: Our technical personnel will conduct on-site installation and commissioning as required. The results shall meet operational requirements. Any quality issues found during this period will be resolved by unconditional replacement until qualified acceptance and normal use.
- Equipment quality is guaranteed with a one-year warranty in accordance with manufacturer standards. During the warranty period, we will be responsible for repairing or replacing spare parts and equipment damaged due to non-human improper operation, adhering to the warranty scope and duration specified in the contract.
- After the warranty expires, we will continue to provide after-sales service, including regular maintenance and repair for the equipment, with lifelong service without time limits.
- Implement services in accordance with the manufacturer's after-sales policy, with on-site technical support provided by our personnel.
- Hotline Consultation Service: For any operational or after-sales issues during use, users can call the after-sales hotline for professional and attentive service from dedicated customer service staff.
(1) Customer service specialists answer calls, quickly determine the equipment fault type through consultation, and inform the after-sales technical team.
(2) Engineering technicians identify the fault cause. Issues solvable by users will be addressed via phone or video. For complex issues, technicians will arrive at the site within the specified time with relevant spare parts, software and tools to resolve the problem.
(3) After troubleshooting, technical engineers will fill out a service report for filing and record-keeping.
To protect your legitimate rights and avoid unnecessary losses, free warranty service will not be provided for product failures or damages caused by the following reasons, but paid services are available:
- The equipment exceeds the warranty period specified in the contract.
- Damage caused by improper operation not in accordance with instructions.
- Equipment repaired by unauthorized personnel.
- Use of non-manufacturer-specified consumables.
- Use of non-standard/unpublished software, unauthorized accessories not certified by us, or damages caused by force majeure such as natural disasters.
To ensure your rights, we are committed to providing high-quality after-sales service. We welcome your supervision and valuable suggestions, and sincerely hope our service meets your expectations.
Hengcheng Weiye specializes in R&D, production and sales of: Ricoh UV printers, Toshiba UV printers, toy UV printers, high-speed UV printers, visual positioning UV printers, small industrial UV printers. Welcome to contact us for inquiries.
- Formal business terminology is adopted, such as "保修条例" (warranty terms), "验收标准" (acceptance standards), and "商业机密" (commercial secrets), ensuring consistency with international business document norms.
- Operational processes are clearly structured with hierarchical headings and itemized lists, facilitating overseas users' quick reference.
- Legal and contractual terms are accurately translated, such as "force majeure" (不可抗力) and "unconditional replacement" (无条件更换), maintaining legal rigor.
- Equipment names retain consistent translations with previous technical documents, ensuring brand and product information uniformity.
Would you like me to compile a concise English version of the after-sales service manual optimized for overseas customers, focusing on key service items and contact information?
